Resources

How can I report a concern related to a long-term care home?

If you have a concern about Saint Luke's place, please contact the Home’s Long Term Care Administrator or Director of Nursing and Personal Care. You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144, or click here to file a complaint via the ministry's website.

PDF Documents

Long Term Care Home Service Accountability Agreement
The Local Health System Integration Act, 2006 requires that the LHIN and the HSP enter into a service accountability agreement. The service accountability agreement supports a collaborative relationship between the LHIN and the HSP to improve the health of Ontarians through better access to quality health service...
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Accessibility Customer Service Public Information
Saint Luke's Place is committed to providing accessible goods and services to persons with disabilities in a manner that promotes dignity, independence, inclusion, and equal opportunity.
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Multi-Year Accessibility Plan
In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act with the objective in making Ontario accessible by 2025. Accessibility Standards have been created which will require organizations to be barrier free and inclusive.
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Cultural Competency & Diversity Plan
The Saint Luke's Place Cultural Competency & Diversity Plan.
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Saint Luke's Place Bylaws No. 1 & 2
Our By-Laws 1 & 2 are now posted online.
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Key References
Resident/Family Handbook
Resident/Family Handbook
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External Links

Veterans Affairs Canada
Veterans Affairs Canada deeply values the contribution that Veterans have made to the development of our nation and we honour the sacrifices they have made in the defence of freedom and the pursuit of world peace.
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Advantage Ontario
OANHSS is a provincial membership-based organization that has represented not-for-profit providers of long term care, services and housing for seniors for over 90 years.
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In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act with the objective in making Ontario accessible by 2025. Accessibility Standards have been created which will require organizations to be barrier free and inclusive.
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Community Care Access Centre (Waterloo-Wellington)
The Waterloo Wellington CCAC is one of 14 CCACs across the province. We provide support to our community by assessing the needs of those living with illness, injury or disability, connecting them to community supports, guiding them through the health care system and advocating on their behalf.
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Ministry of Health and Long Term Care
The Ministry of Health and Long-Term Care is working to establish a patient-focused, results-driven, integrated and sustainable publicly funded health system. Its plan for building a sustainable public health care system in Ontario is based on helping people stay healthy, delivering good care when people need it, and protecting the health system for future generations.
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Health Quality Ontario
Commencing in 2014, all Long Term Care Homes in the province of Ontario are required to submit an annual Quality Improvement Plan to Health Quality Ontario.
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