How can I report a concern related to a long-term care home?

If you have a concern about Saint Luke's Place, please contact the Home’s Long-term Care Administrator or Director of Nursing and Personal Care. You may also call the Ministry of Long-Term Care’s toll-free Long-Term Care Family Support and Action Line at 1-866-434-0144.


Long Term Care Home Service Accountability Agreement

The Local Health System Integration Act, 2006 requires that the LHIN and the HSP enter into a service accountability agreement. The service accountability agreement supports a collaborative relationship between the LHIN and the HSP to improve the health of Ontarians through better access to quality health service...


Saint Luke's Place is committed to providing accessible goods and services to persons with disabilities in a manner that promotes dignity, independence, inclusion, and equal opportunity.

Cultural Competency & Diversity Plan

The Saint Luke's Place Cultural Competency & Diversity Plan.

Saint Luke's Place Bylaws No. 1 & 2

Our By-Laws 1 & 2 are now posted online.

Key References

Long-Term Care Home Service Accountability Agreement (L-SAA)

  • Available at the Saint Luke’s Place website ( and the Waterloo Wellington Local Health Integration Network (LHIN) website

Saint Luke’s Place By-Law

  • Available at the Saint Luke’s Place website (

Accessibility Customer Service Public Information

  • Available at the Saint Luke’s Place website (

Multi-Year Accessibility Plan

  • Available at the Saint Luke’s Place website (

Cultural Competency & Diversity Plan

  • Available at the Saint Luke’s Place website (

Health Quality Ontario / Annual Quality Improvement Plan

  • Available at the Saint Luke’s Place website ( and the Health Quality Ontario QIP Navigator website

Annual Audited Financial Statements

  • Available at the Government of Canada, Canada Revenue Agencies, Charities and Giving website
    • Saint Luke’s Place – registered charity #: 119132504 RR000

Ministry of Health and Long-Term Care – Reports on Long-Term Care Homes

  • Available at the Ministry of Health and Long-Term Care Reports on Long-Term Care Homes website

Resident/Family Handbook

Resident/Family Handbook

Emergency Response Plan

St. Luke's Place Emergency Response Plan

External Links

Veterans Affairs Canada
Veterans Affairs Canada deeply values the contribution that Veterans have made to the development of our nation and we honour the sacrifices they have made in the defence of freedom and the pursuit of world peace.
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Advantage Ontario
AdvantAge Ontario is a provincial membership-based organization that has represented not-for-profit providers of long-term care, services and housing for seniors for over 90 years.
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In 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act with the objective in making Ontario accessible by 2025. Accessibility Standards have been created which will require organizations to be barrier free and inclusive.
Home and Community Care Support Services Waterloo Wellington (formerly Waterloo Wellington LHIN)
We provide support to our community by assessing the needs of those living with illness, injury or disability, connecting them to community supports, guiding them through the health care system and advocating on their behalf.
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Ministry of Health and Long Term Care
The Ministry of Health and Long-Term Care is working to establish a patient-focused, results-driven, integrated and sustainable publicly funded health system. Its plan for building a sustainable public health care system in Ontario is based on helping people stay healthy, delivering good care when people need it, and protecting the health system for future generations.
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Health Quality Ontario
Commencing in 2014, all Long Term Care Homes in the province of Ontario are required to submit an annual Quality Improvement Plan to Health Quality Ontario.
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Saint Luke's 50/50 Draw
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